Refund Policy

At PuzzlePulse, your satisfaction is our top priority. If something isn’t right, we’re here to help. Refund Eligibility Refunds are available within 14 days of receiving your order. To be eligible, the item must be unused, unopened, and in its original packaging. Digital products (e.g., online game access) are non-refundable once accessed or downloaded. Returns Process Contact our support team with your order number and reason for return. If eligible, we'll provide a return shipping address. Once we receive and inspect the item, we’ll process your refund within 5–7 business days. Return Shipping Return shipping costs are the responsibility of the customer unless the product was defective or incorrect. Non-Refundable Items Opened or used puzzle boxes Gift cards or promotional codes Digital subscriptions after activation Questions? If you have any concerns or believe your case requires special consideration, don’t hesitate to reach out. We're real humans who love puzzles—and we want to make things right.